Steve and guest Troy Powell, Ph.D. and vice president of statistical solutions at Walker Information, discuss the importance of speed in your customer experience efforts.
A resource for customer experience (CX) and experience management (XM) professionals. 
Customers 2020: A Progress Report
In this episode series, Steve Walker discusses the three main areas of importance in regards to customer experience as we approach 2020: personalization, ease, and speed. Guests include Walker experts Brad Harmon, Melissa Meier, and Troy Powell.
Steve and guest Melissa Meier, a certified customer experience professional and vice president at Walker Information, continue the discussion of the recently published report "Customers 2020: A Progress Report" by describing about how companies can make it easy for their customers to do business.
Steve discusses the importance of personalization from the recently released Walker research, "Customers 2020: A Progress Report" with guest Brad Harmon, a certified customer experience professional and vice-president of consulting services for Walker.