A resource for customer experience (CX) and experience management (XM) professionals.
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A Whole Lotta CX

Release Date: April 9, 2019 • Episode #63

Customer experience for a global software giant is no small task. Steve’s guest Tabitha Dunn, global vice president of customer insights, experience and transformation at software company SAP, describes how she started her career in CX and how she manages customer experience efforts for a global enterprise.