A resource for customer experience (CX) and experience management (XM) professionals.
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The Out-of-box Experience

Release Date: September 24, 2019 • Episode #85

Customer experience isn’t limited to simply how your employees interact with your clients – it plays a critical role in how products are developed and maintained. Steve welcome Arjan Vilkhu, senior manager of customer insights at Hill-Rom, a global medical technology company, to discuss how their CX program informs how their customers’ experience using their products can be improved.