A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Wild Birds Unlimited”

The Personal Touch

The Personal Touch

Released: November 13, 2018 6:00 am

In the second episode of the User series, Steve welcomes Gina Jannazzo and Kim Howard from Wild Birds Unlimited to discuss the CX program within a franchise model and how personal relationships with customers are competitive advantages for today's retailers.

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CX Day Celebration!

CX Day Celebration!

Released: October 2, 2018 6:00 am

CX Day is celebration of all things CX and Steve invited five CX professionals from various business to discuss their work and what makes customer experience a rewarding profession.

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