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Episodes tagged “value”

The Value of Customers, part 2

The Value of Customers, part 2

Released: March 3, 2020 6:00 am

In the second of a two-part series on the value of customers, host Steve Walker discusses with Rob Markey, a partner at Bain and Company and recently published author in the Harvard Business Review, how companies often overlook the compounding value of customers and instead get distracted by looking too much at the present and not planning for the future.

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