A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Tom DeWitt”

Back to School

Back to School

Released: November 2, 2021 • Episode #190

Countless guests on this podcast have described how their careers were steered into the space of customer experience. It has been a common theme that they never went to college exclusively to study CX because there were no such degree programs. Recently there has been a greater effort to remedy that problem, proving once again that it’s never been a better time to be a customer experience pro. Guest host Troy Powell welcomes Dr. Tom DeWitt, faculty at Michigan State University and director of CXM@MSU who is also spearheading the creation of a degree program in CX management.

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