A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Temkin Group”

The Evolution of CX

The Evolution of CX

Released: January 15, 2019 • Episode #51

Pat Gibbons guest hosts this week's episode on where the term "CX" originated. An interview with Bruce Temkin, head of the XM Institute, on how the Customer Experience Professionals Associate was formed and how customer experience has evolved.

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