A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Tanner Smith”

The CX Plus EX Recipe

The CX Plus EX Recipe

Released: May 23, 2023 • Episode #268

Combining your customer experience and employee experiences can have a tremendous impact on your overall experience efforts. But what does that look like from the data perspective – how do they link and why would it be advantageous? Host Steve Walker welcomes Tanner Smith, senior analyst at Walker, for a discussion on linking CX and EX data and how it benefits the organization's experience programs.

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