A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “survey people”

The Survey People

The Survey People

Released: December 8, 2020 • Episode #145

The practice of customer experience must permeate the entire company. But that can be difficult, and CX pros are sometimes not take as seriously as they should. So how do you, as a CX pro, change that mindset - how do they move beyond the label of "the survey people?" Host Steve Walker welcomes guest Roxie Strohmenger, vice president of customer experience strategy at UKG, for a discussion on how customer experience professional should market themselves within their organization.

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