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Episodes tagged “subscription”

A Prescription for Subscription

A Prescription for Subscription

Released: September 17, 2019 • Episode #84

B2B companies are beginning to move into more subscription-based services, another influence from the B2C space. Steve welcome Musa Hanhan, senior director of customer experience at Genesys, to discuss how subscription-based models impact the customer experience for B2B companies.

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