A resource for customer experience (CX) and experience management (XM) professionals.
Subscribe on Apple Podcasts Listen on Spotify Listen on Stitcher Listen on Stitcher Listen on YouTube

Episodes tagged “Stephanie McFarland”

The Empowered Frontline

The Empowered Frontline

Released: February 15, 2022 • Episode #204

CX professionals know that the frontline employees can be a great source of customer insights. And customers often supply feedback in ways they often never realize. Having your employees recognize and communicate that feedback can provide valuable insights, and in some cases, warn you of potentially major problems. Host Steve Walker welcomes Stephanie McFarland from McFarland PR and Public Affairs, to discuss the importance of empowering employees to deliver good experiences.

Listen to this episode