A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Stacey Nevel”

The Ingredients to Make an Impact

The Ingredients to Make an Impact

Released: August 3, 2021 • Episode #177

Customer experience professionals have an opportunity to help create a genuine and lasting impact on their companies. But like any other aspect of an organization, there are some key elements – or “ingredients” – they need to make the right impact. And each company’s needs will be different, so it's important to know what ingredients are needed for their specific situations. Host Steve Walker welcomes Stacey Nevel, director of voice of the customer at Prudential Financial and a member of the board of directors for the Customer Experience Professionals Association (CXPA), for a discussion on what ingredients are needs to create an impactful CX program.

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