A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “spinoff”

Spinning-off without getting dizzy

Spinning-off without getting dizzy

Released: January 14, 2020 • Episode #99

Corporate changes such as spinning off a part of a company or rebranding can have dramatic effects on customer experience, so tooling your CX program for the disruption is critical. Pat Gibbons guests hosts with guests Rafael Chavez and Kory Weisman from Clarios, formerly known as Johnson Controls Power Solutions, to discuss how they navigated their CX programs during big changes within their company.

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