A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Ryne Fanning”

Trends into 2021

Trends into 2021

Released: December 15, 2020 • Episode #146

2020 was quite the ordeal! It goes without saying that the number one influencer of how companies designed and executed their customer experience was the COVID pandemic, making 2020 a year that the world would look forward to leaving behind. Host Steve Walker welcomes Walker colleagues Sean Clayton, Ryne Fanning, Sonya McAllister, and Rahissa Winningham for a look at how the pandemic influenced CX in 2020 and what we have to look forward to in 2021.

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The Pitfalls of Tech

The Pitfalls of Tech

Released: September 4, 2018 • Episode #35

CX pros and business leaders rely on technology to provide the data and analysis of customer feedback, but it’s too easy to get stuck in the mud. Steve welcomes Walker technology experts Ryne Fanning and Rich Boits to the podcast for a discussion on how to avoid common mistakes when planning your technology strategy.

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