A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “pilots”

Soaring Above the Crisis

Soaring Above the Crisis

Released: September 6, 2022 • Episode #232

COVID required many companies – including Walker – to rethink how they do business. Come companies adapted well, others did not. But some unique challenges crop up when your business is highly regulated, like the aviation industry. Regardless of the pandemic, pilots still need to be trained, certified, and recertified, and if the training of pilots is the core services of your business, then some innovative thinking needed to happen in order to continue the important work of keeping people flying. Host Steve Walker welcomes Kara Gardner, global customer experience manager for CAE a manufacturer of simulation and modelling technologies.

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