A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “past”

Consistently Good, Strategically Amazing

Consistently Good, Strategically Amazing

Released: September 26, 2023 • Episode #286

When did customer experience come into existence? If you’ve listened to this show for a while, you’ll know there was no definitive “big bang” event for CX. It evolved from various other disciplines into the “ethos” of customer centricity that it is today. And there’s no stopping it – customer experience is here to stay, and we can’t wait to see what’s in store for the future. Host Steve Walker welcomes back Megan Burns, a world-renowned author, keynoter, and CX expert, for a discussion on the past, present, and future of customer experience.

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