A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Moira Dorsey”

The Global State of XM

The Global State of XM

Released: July 14, 2020 6:00 am

Experience management, or “XM”, is more than just a “buzzword.” It’s a holistic approach to experience across the organization that includes customers, employees, products, and brand. The Qualtrics XM Institute recently published a report on how XM is being adopted worldwide. Host Steve Walker welcomes Moira Dorsey, principle XM Catalyst at the Qualtrics XM Institute to discuss the findings of the report.

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