A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “military”

Thank You for Your Service

Thank You for Your Service

Released: May 31, 2022 • Episode #219

One of the best institutions to learn leadership skills is the military. Veterans often become some of the best business leaders in their fields. So how does military life translate into becoming an effective customer experience leader? Host Steve Walker welcomes Michelle Buretta, a vice president and CX strategic advisor at Walker, for a discussion on how her service in the Army prepared her to be a customer experience leader.

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