A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Meredith Warner”

Discovering the “Why”

Discovering the “Why”

Released: September 22, 2020 • Episode #134

Educational institutions are beholden to a different type of customer: students. Discovering how students experience the education and services they receive from one of the largest community colleges in the nation requires a substantial experience program. Host Steve Walker welcomes guests Matt Ashcraft and Meredith Warner from Maricopa Community Colleges to discuss experience management within an educational institution and the differences between higher education and for-profit organizations.

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