A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “libraries”

From Patrons to Customers

From Patrons to Customers

Released: June 21, 2019 • Episode #74

Continuing the Best Practices series, Steve welcomes the chief customer experience officer for the Columbus Metropolitan Library, Alison Circle, for a discussion on CX within the not-for-profit space and how the organization has adapted to disruptions in the normal model for libraries.

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