A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Lara Caimi”

The Mature CX Program

The Mature CX Program

Released: August 31, 2021 • Episode #181

The concept of CX maturity is a concept covered on this podcast in the past, but what does a "real life" mature CX program look like? Host Steve Walker welcomes Lara Caimi, chief customer and partner officer at ServiceNow, a company that delivers digital workflows that create great experiences and unlock productivity, for a look at how they made customer experience a vital part of their company’s culture.

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