A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Kristina Kittle”

Virtual Workshops

Virtual Workshops

Released: March 31, 2020 6:00 am

“Social distancing” has become the term saturating the news and social media. Experts all agree that the best way to fight the spread of the coronavirus is to keep distance from others, when possible, and practice some basic hygiene, like washing our hands. That makes things a bit difficult for CX professionals who are used to leading exercises like journey mapping and other workshops that require people to collaborate in the same space. Host Steve Walker and guest Kristina Kittle, vice president of advisory services, discuss ways CX leaders can move to virtual workshop experiences.

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CX Horror Stories II

CX Horror Stories II

Released: October 29, 2019 6:00 am

Hosts Steve Walker and Pat Gibbons present another frightful episode of CX Horror Stories - tales of customer experience gone bad. This year's scary offerings include healthcare, travel, and automotive repair.

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Communicating Your CX Message

Communicating Your CX Message

Released: February 13, 2018 6:00 am

In the third of the series "10 Traits of Effective CX Leaders," Steve welcomes guest Kristina Kittle, a consultant at Walker Information, to help explain the importance of communication skills as a trait for effective CX leaders.

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