A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “knowledgeable”

Let’s Talk Tech

Let’s Talk Tech

Released: August 21, 2018 • Episode #33

In the first of a series of episodes devoted to technology, Steve welcomes Brian Kovacs, chief information officer at Walker, for a discussion on why it's critical for CX leaders to be knowledgeable about what technology is available to improve the customers’ experience.

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Experience is Knowledge

Experience is Knowledge

Released: February 6, 2018 • Episode #5

In the second of this 10-episode series, Steve welcomes back guest Melissa Meier, a certified customer experience professional and vice president of Walker Information, to discuss the importance of being knowledgeable in your field as a CX leader.

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