A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Jill Helmle”

Setting Employees Up for Success

Setting Employees Up for Success

Released: February 21, 2023 • Episode #255

Customer experience is a wonderful blend of listening and understanding our customers, while creating the right actions to deliver amazing experiences. But putting all those pieces together is a tall task. How do we set up the right processes to ensure the right information is delivered to right employees, resulting in great experiences for our customers? Host Steve Walker welcomes Jill Helmle, the senior manager for customer experience strategy at ServiceNow, for a discussion on how to equip employees for success.

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