A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Jessica Gregory”

What to do with all this data

What to do with all this data

Released: June 4, 2019 6:00 am

In the first episode of a new series focusing on best practices for CX professionals, Steve welcomes Jessica Gregory, associate vice president for advisory services and analytics expert to discuss how analyzing customer data can bring you powerful insights to help drive your customer experience program.

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