A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Jenny Schmidt”

Created with Customers in Mind

Created with Customers in Mind

Released: October 17, 2023 • Episode #289

Managing your money is already a stressful task, and it's sometimes difficult to intentionally think ahead about what happens when we retire. Luckily, there are some very smart people in the world of personal finance who can help with that aspect of life. But what does the customer experience look like in that field? Continuing our look into the winning programs at the 2023 US Customer Experience Awards, host Pat Gibbons welcomes Jenny Schmidt, vice president for strategic initiatives at Prudential Financial, to discuss their many awards from USACXA, including the 2023 CX Team of the Year.

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