A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Jack Walker”

A real-world SPRINT

A real-world SPRINT

Released: August 7, 2018 • Episode #31

In the third episode of the Change Management series, Steve welcomes back consultant Jack Walker and first-time guest Britt Kennedy, a director of customer intelligence from Sysco, to describe how the SPRINT process was applied to create a new solution within their CX program.

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SPRINTing to a solution

SPRINTing to a solution

Released: July 31, 2018 • Episode #30

"Death by meeting” is a popular term, and it’s not uncommon to see businesses attempt to conceive and launch new solutions or products over a period of weeks - or months! But in the customer experience realm, speed is critical. Steve welcomes consultant Jack Walker to explain how the SPRINT process used in software companies can take the time needed to develop new CX programs from months down to days.

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