A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Isabelle Zdatny”

The State of CX Management

The State of CX Management

Released: October 22, 2019 • Episode #89

The Qualtrics XM Institute released their report “The State of Customer Experience Management, 2019” which assesses how companies are doing with their CX efforts. Guest host Pat Gibbons welcome Isabelle Zdatny from the XM Institute to discuss their findings and some of the key takeaways from the report.

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