Exploring another topic on intersections with customer experience, Steve welcomes Dave Duke, an expert in customer success management and is... View Article
A resource for customer experience (CX) and experience management (XM) professionals. 
Episodes tagged “intersections”
How does the customer experience practice work with other disciplines? In the inaugural episode of a new series, Steve explores the intersection of CX and UX (user experience) with guests Mike Miserendino and Suzi Shapiro from GravityDrive, a user experience consulting services company in Indianapolis.