A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “healthcarecare”

CX in Healthcare

CX in Healthcare

Released: February 23, 2021 • Episode #154

Arguably, healthcare is a unique industry in which lives literally are on the line. So how do healthcare companies and providers plan and execute customer – or in this case, “patient” – experience? Host Steve Walker welcomes guest Patty Riskind, head of global healthcare at Qualtrics, an experience management company, to discuss the importance of gathering feedback to help both the patients and the front-line of the healthcare workforce.

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