A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Gina Jannazzo”

The Personal Touch

The Personal Touch

Released: November 13, 2018 • Episode #45

In the second episode of the User series, Steve welcomes Gina Jannazzo and Kim Howard from Wild Birds Unlimited to discuss the CX program within a franchise model and how personal relationships with customers are competitive advantages for today's retailers.

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