A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “employee feedback”

When In Doubt, ask the Employees

When In Doubt, ask the Employees

Released: August 4, 2020 • Episode #128

Empowering more people throughout the organization to help with CX strategies can be effective – especially when working with front line employees that interact with your customers the most. Host Steve Walker welcomes Sue Brady, vice president of marketing and customer engagement at Hughes Network Systems, a global satellite broadband solutions and services company, and a provider of managed network services and applications, to discuss how they implemented a program to gather employee recommendations for improving the customer experience.

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