A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “education”

Discovering the “Why”

Discovering the “Why”

Released: September 22, 2020 • Episode #134

Educational institutions are beholden to a different type of customer: students. Discovering how students experience the education and services they receive from one of the largest community colleges in the nation requires a substantial experience program. Host Steve Walker welcomes guests Matt Ashcraft and Meredith Warner from Maricopa Community Colleges to discuss experience management within an educational institution and the differences between higher education and for-profit organizations.

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Meeting in a Box

Meeting in a Box

Released: June 17, 2019 • Episode #72

Finding time and methods to communicate CX efforts across a company with 900+ employees can be challenging. Steve welcomes guest Mark Slatin to discuss how Sandy Spring Bank synchronizes all their CX efforts through an innovative educational program that includes cross-functional activities.

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