A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Deltek”

Buy-in From the Top

Buy-in From the Top

Released: March 13, 2019 • Episode #59

A discussion on the importance of executive support and for your CX program and how the organization’s culture can make or break your CX efforts. Steve welcomes customer experience leaders Brian Daniell and Chris Lawton from Deltek to discuss how they developed and continue to maintain a successful customer experience program.

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