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Episodes tagged “customer facing”

The Non-customer-facing Employee

The Non-customer-facing Employee

Released: October 1, 2019 • Episode #86

It’s easy explaining how front-line employees directly influence the customer’s experience. But it’s more difficult for non-customer-facing to see how their contributions impact CX. Steve welcomes Maureen Cook, customer experience specialist at Ciena, to discuss the ways they show ALL their employees how they affect customer experience.

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