A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Customer Bliss”

Don’t Lose the Humanity

Don’t Lose the Humanity

Released: July 20, 2021 • Episode #175

Many are exhausted over the pandemic and discussing how it “changed everything,” but it would be a disservice to not recognize its effects on the CX profession. But there are some valuable take-aways in what we’ve learned about the experience management world during the pandemic. Host Steve Walker welcomes Jeanne Bliss, a c-suite coach and global thought leader for CX, the Founder and CEO of Customer Bliss, a co-founder of the CXPA, and host of the podcast The Human Duct Tape Show, to discuss CX trends as world emerges from the pandemic.

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