A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “contact center”

Get Comfortable Saying “Yes”

Get Comfortable Saying “Yes”

Released: January 4, 2022 • Episode #198

Even in an era where self-service options are becoming essential to many companies’ customer experience, the contact center is still a large part of many organizations’ frontline efforts. But how has call center technology adapted to accommodate customer experience, and how aligned is your company's culture to providing the best possible experience for your customers? Host Steve Walker welcomes Steve Bederman from NobleBiz for a discussion on how contact center technology and culture can have a large impact on customer experience.

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