A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “communication”

Crisis Communication for CX Leaders

Crisis Communication for CX Leaders

Released: April 7, 2020 6:00 am

Businesses and organizations are facing a new operational reality that affects customers and employees, and as a CX professional, you and your company need to be prepared to effectively manage crisis situations. Host Steve Walker welcomes Jennifer Dzwonar, a partner at Borshoff, a PR agency known for their work in crisis and community relations, and discuss how CX professionals can help communicate with customers during difficult times.

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Meeting in a Box

Meeting in a Box

Released: June 17, 2019 6:00 am

Finding time and methods to communicate CX efforts across a company with 900+ employees can be challenging. Steve welcomes guest Mark Slatin to discuss how Sandy Spring Bank synchronizes all their CX efforts through an innovative educational program that includes cross-functional activities.

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Communicating Your CX Message

Communicating Your CX Message

Released: February 13, 2018 6:00 am

In the third of the series "10 Traits of Effective CX Leaders," Steve welcomes guest Kristina Kittle, a consultant at Walker Information, to help explain the importance of communication skills as a trait for effective CX leaders.

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