A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “center of excellence”

CX Center of Excellence

CX Center of Excellence

Released: May 9, 2023 • Episode #266

As our profession continues to mature and more organizations adopt customer-centric cultures, CX pros often need a way to maintain alignment between their customer experience programs and other company functions. A “hub”, if you will, of CX expertise that the entire company can look to for advice and ideas, so your customer experience efforts align with the company’s mission and vision – a CX Center of Excellence. Host Steve Walker welcomes Greg Chase, an XM catalyst from the Qualtrics XM Institute, for a discussion on how organizations can leverage a CX center of excellence to improve their customer experience.

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