A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “career path”

The Long and Winding Road

The Long and Winding Road

Released: June 28, 2022 • Episode #222

Few if any of customer experience pros went to school to be a CX professional, and yet there are thousands in this flourishing profession. So what does it take to be a CX leader? What are the right skills and what is the best career path to take? How do you break into this and how do you determine whether your company will really support customer experience strategies? Guest host Pat Gibbons welcomes Shelly Chandler, a certified CX professional and as head of customer experience for Delaware North, for a discussion on what it takes to start and advance your career in CX.

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