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Episodes tagged “care giving”

Caring Beyond an NPS Score

Caring Beyond an NPS Score

Released: August 16, 2019 • Episode #80

Senior living is much more than simply providing a service to a customer. Families depend on the care and attention living facilities provide to their loved ones. Steve welcomes Jonathan Ruchman and David Pruett of Brookdale Senior Living to discuss how they manage a CX program that includes over 800 living facilities across 45 states.

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