A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “business savvy”

The Business-Savvy CX Leader

The Business-Savvy CX Leader

Released: April 3, 2018 • Episode #13

An effective CX leader will utilize the thought process needed to understand the key components of a situation and comprehend the consequences of actions. Steve welcomes Noah Grayson, a CX professional and senior vice president at Walker, to discuss the trait of being a business savvy CX leader.

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