A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Brian Kovacs”

Let’s Talk Tech

Let’s Talk Tech

Released: August 21, 2018 6:00 am

In the first of a series of episodes devoted to technology, Steve welcomes Brian Kovacs, chief information officer at Walker, for a discussion on why it's critical for CX leaders to be knowledgeable about what technology is available to improve the customers’ experience.

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