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Episodes tagged “Anthem”

The Story of the Customer

The Story of the Customer

Released: July 12, 2019 • Episode #76

Customer experience professionals work with a ton of data, but often find that they don’t have time to read some of the most insightful sources of information: customer comments. Steve welcomes Joyce Gott, a marketing research manager at Anthem, Inc. for a discussion on the importance and value of bringing customer comments to life within your company.

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