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Episodes tagged “Annette Franz”

Putting the “customer” into customer experience

Putting the “customer” into customer experience

Released: January 7, 2020 6:00 am

It's easy for companies to look at data and make assumptions about their customers’ needs, but truly placing the customer central to your business means considering them in all business decisions. Host Steve Walker welcomes back to the podcast the founder and CEO of CX Journey Annette Franz to discuss her new book "Customer Understanding: Three Ways to Put the 'Customer' in Customer Experience (and at the Heart of Your Business).”

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