A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “alignment”

Calling for Alignment

Calling for Alignment

Released: May 19, 2020 • Episode #117

There can be many cogs in the machine that is customer experience, and making certain they all align is important if that “machine” is to function correctly. Host Steve Walker and guest Ted Bernard, a managing principal at Invantage Group, discuss how making certain the many pieces of CX, like customer support, align with your overall customer experience strategy.

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