A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “activating CX”

Give Them That “A-ha!” Moment

Give Them That “A-ha!” Moment

Released: October 10, 2023 • Episode #288

Here's a situation you might have heard about, or even experienced: you’re ready to get going on this CX “thing” – you’re going to revolutionize your company. But you don’t quite have executive buy-in, or you’ve got the buy-in but you just can’t get people to do what needs to be done. It’s a common problem with companies new to customer experience. Host Steve Walker welcomes back Megan Burns, CX pioneer, keynoter, and advisor, for a discussion on how to active customer experience in your organization.

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