A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “2022”

The Year of Agility

The Year of Agility

Released: January 25, 2022 • Episode #201

This podcast has always maintained that customer experience is one of the best differentiators you can leverage in driving customer loyalty. And there’s yet another piece of research that is proving this assertion, with customers giving companies a clear warning about 2022: “we won’t tolerate bad experiences.” Host Steve Walker welcomes Bruce Temkin, head of the Qualtrics XM Institute, to discuss the results of their "2022 Global Consumer Trends" report.

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