A resource for customer experience (CX) and experience management (XM) professionals.
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Steve’s Picks

Some notable moments from the first 100 episodes of The CX Leader Podcast.

With 100 episodes produced within 2 years, The CX Leader Podcast has provided helpful advice and insights from customer experience professionals and thought leaders on how to put your customers at heart of all your business decisions. And we have no plans on stopping!

To help celebrate our 100th episode achievement, host Steve Walker and the production staff have chosen some of their favorite episodes and moments. Be sure to share some of your favorite episodes or let us know if you have a topic you’d like us to cover.

Halloween Specials

While fun to produce, these “cringe-worthy” stories of customer experience gone bad were a perfect way to celebrate Halloween.

Just Some Fun Clips

If laughter is the best medicine, then we’re well cared for here at The CX Leader Podcast! Here are some fun moments we enjoy from our first 100 episodes.

Interview with Jay Baer

Jay and Steve talk about their desire to be game show hosts.

“I Like Birds”

During a special episode celebrating CX, Steve puts guest practitioner Kim Howard from Wild Birds Unlimited on the spot.

“Art Vandelay”

Guest Walker expert Troy Powell discusses the vocational allure of being an architect while citing some pop culture examples.


In an episode reflecting on trends into 2020, Steve needs a little help understanding a couple of terms popular with younger generations.

CX in Practice

These episodes featured ways and methods CX experts put customer experience to practice in creative ways.

Leaders in CX

Steve has had the privilege of interviewing some big names in the field of customer experience.

B2B vs. B2C

While CX does have some universal practices, it’s important to know that B2B is different from B2C, and how you execute your customer experience programs should be, too.