A resource for customer experience (CX) and experience management (XM) professionals.
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Ten Traits of Effective CX Leaders

Ten Traits of Effective CX Leaders

In this podcast series, Steve Walker and guests discuss the top ten traits of CX leaders and how you can leverage or improve those qualities to affect change in your companies approach to customer experience.

Included with this series is a downloadable report that explains each trait and includes tips on how to improve your leadership skills.

Download the “The Effective CX Leader”

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The Passionate CX Leader

The Passionate CX Leader

Released: January 30, 2018 • Episode #4

This episode begins a 10-part series where host Steve Walker invites guests to highlight the ten traits of an effective CX leader. Lauri Jones, a certified customer experience professional and vice president of Walker Information, discusses the trait of being passionate.

Listen to this episode